Privacy Policy

About Wellness Lifestyle Shop

Wellness Lifestyle Shop is an independent online retailer operated by Wellness Lifestyle LLC — a registered business based in Sacramento, California. We curate and source wellness and recovery products — including infrared saunas, cold plunges, and massage chairs — from trusted third-party suppliers and manufacturers. Wellness Lifestyle Shop is not a manufacturer. We are not affiliated with or endorsed by the brands featured on this site unless explicitly stated.

📦 Direct from Supplier to Consumer Program: Wellness Lifestyle Shop sources and sells products through our supplier network. We do not stock, handle, or ship products ourselves. Orders are fulfilled and shipped directly by the manufacturer or supplier on our behalf within the contiguous United States (excluding Alaska, Hawaii, and U.S. territories). To complete your order, we share necessary information (such as your name, shipping address, phone number, and order details) with our fulfillment partners. These parties are only authorized to use your information to fulfill your order. Product details, images, and specifications have been supplied by the manufacturer and may be hosted by a third party.

⚕️ Health & Wellness Disclaimer: The products sold on this website are intended for general wellness and comfort only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. Please consult a qualified healthcare professional before use if you have any medical concerns.

1. Introduction

Wellness Lifestyle Shop (the "Store") is operated by Wellness Lifestyle LLC ("we", "our", or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit or make a purchase through wellnesslifestyleshop.com (the "Service").

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy.

2. Definitions and Key Terms

• Company: Wellness Lifestyle LLC, located in the United States, responsible for your information under this Privacy Policy.
• Store / Website: Wellness Lifestyle Shop, accessible at wellnesslifestyleshop.com.
• Service: The e-commerce website and related services (checkout, customer support, order processing, and communications).
• Supplier / Manufacturer: Third-party suppliers or manufacturers who fulfill and ship orders directly to customers on our behalf.
• Personal Data / Personal Information: Information that identifies, relates to, describes, or could reasonably be linked to an individual or household.
• Device: Any internet-connected device used to access the Service (computer, phone, tablet, etc.).
• Cookies: Small text files stored on your device to help websites function and remember preferences.
• You / User / Customer: Any person visiting, browsing, or purchasing through the Service.

3. Information We Collect

We collect information in the following ways:

• Information you provide: When you place an order, create an account, contact us, subscribe to emails, fill out forms, or otherwise interact with the Service.
• Information collected automatically: When you browse the Service (e.g., device information, IP address, browser type, pages visited, and approximate location).
• Information from third parties: From service providers that help us process payments, prevent fraud, deliver orders, and run analytics/marketing.

Examples of Personal Information Collected

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details (items purchased, order number, timestamps)
• Customer support messages and correspondence

Payment information: Payment details are processed by our payment processors. We do not store full payment card numbers on our servers.

4. How We Use Your Information

We may use your information to:

• Process orders: Take payment, confirm orders, coordinate fulfillment with our suppliers/manufacturers, provide tracking updates, handle returns/exchanges, and provide customer support.
• Communicate with you: Send transactional messages (order confirmations, shipping updates), respond to inquiries, and send service-related notices.
• Improve the Service: Troubleshoot issues, analyze site performance, and enhance user experience.
• Security and fraud prevention: Detect and prevent fraudulent or unauthorized activity.
• Marketing (where permitted): Send promotional messages if you opt in, and measure ad performance (you can opt out at any time).
• Legal and compliance: Meet legal obligations and enforce our terms/policies.

5. Information from Third Parties

5.1 Service Providers

We work with trusted third parties to operate our store (e.g., website hosting/e-commerce platform, payment processing, shipping/fulfillment, analytics, email communications, and fraud prevention). These providers may process information on our behalf to perform their services.

5.2 Suppliers and Manufacturers

Because orders are fulfilled and shipped directly by our third-party suppliers or manufacturers, we share necessary customer information — including your name, shipping address, phone number, and order details — with the relevant supplier or manufacturer to complete your order. These parties are only authorized to use your information to fulfill your order and are not permitted to use it for any other purpose.

5.3 Public Sources / Social Media

If you interact with us on social media (for example, by messaging our page), we may receive information you provide there, subject to the social platform's settings and policies.

6. Sharing Your Information

We may share personal information in the following circumstances:

• With suppliers and manufacturers: To fulfill and ship your order directly to you within the contiguous United States. Your name, shipping address, and order details are shared with the relevant fulfillment partner.
• With service providers: To help us operate the Service (payments, customer support tools, analytics, marketing platforms, fraud prevention).
• For legal reasons: To comply with law, regulation, legal process, or valid governmental requests, or to protect rights, safety, and security.
• Business transfers: If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Service.

• Essential cookies: Required for the Service to function (e.g., cart and checkout functionality).
• Analytics cookies: Help us understand how visitors use the Service so we can improve it.
• Marketing cookies: May be used to measure and improve advertising performance (where enabled).

You can control cookies through your browser settings. Disabling cookies may affect some features of the Service.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. For example:

• Encrypted transmission where available (e.g., SSL/HTTPS)
• Restricted access to personal information
• Security monitoring and fraud detection tools

No system is 100% secure. We cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only as long as needed for legitimate business purposes (such as fulfilling orders, maintaining records, resolving disputes, and complying with legal obligations).

10. Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of certain personal information, subject to exceptions (e.g., legal obligations).
• Opt-out: Opt out of marketing emails by using the unsubscribe link in our emails.

To exercise these rights, contact us at support@wellnesslifestyleshop.com.

11. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.

12. International Data Transfers

Your information may be processed in the United States or other locations where our service providers and fulfillment partners (suppliers/manufacturers) operate. By using the Service, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your jurisdiction.

13. Links to Other Websites

Our Service may contain links to third-party sites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Effective Date" above. Your continued use of the Service after changes become effective means you accept the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy, contact us:

• Email: support@wellnesslifestyleshop.com
• Phone: 1-510-674-0746
• Address: Wellness Lifestyle LLC, 1401 21st St, Ste R, Sacramento, CA 95811, United States
• Hours: Monday to Friday, 9 AM to 5 PM PST
• Order Processing Cut-Off: Orders placed before 2:00 PM PST on business days are processed the same day.